Have you ever went into a Lowes, Home Depot or Costco and asked to see the owner? Of course not; that’s ridiculous. It does however shed some light on why purchasing services from the big box stores frequently ends in disaster.
Let me say at the outset that I have nothing against the box stores. In fact I spend several thousand dollars there every year. If I need an item they carry I pick it up, take it home, plug it in and use it. If it doesn’t work properly I return it for a replacement or my money back. No problem. Continue reading ‘Why Buying a KItchen or Bath Remodel from a Big Box Store May Not be a Good Idea’ »